Stratus Managed Services Inc.

7111 Syntex Drive, 3rd Floor

Mississauga, ON L5N 8C3

Canada

Tel:  289 290 4428

Email: info@stratusmanagedcloud.com

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Pronto Solutions Alliance Inc | ERP Software Consulting & Services | Canada & USA
Our ERP Software Business Partners:

What we do.

Stratus Managed Services specializes in the delivery of robust and flexible cloud solutions. 

Monitoring & Support

  • Business hours helpdesk plus 24/7 phone support for critical issues with email and SMS alert notifications.

  • Monitoring performed both remote and on-premise.

  • System performance analysis and optimizations.

  • WAN performance monitoring (where relevant).

  • Close working relationships with related services teams for efficient problem resolution.

Pronto Xi ERP

Administration

  • Maintain Pronto Xi scripts, environment files, printers (including monitoring spool files and reports), and system variables.

  • Monitor key Pronto Xi ERP software processes (e.g. Application Services, probatch) and alert abnormalities.

  • Batch processing optimizations.

  • CRON and Application Services processing maintenance.

  • Create and maintain tools for copying datasets (e.g. live to test) and data upgrade processes

  • Installation of Pronto Xi ERP into test environments and promotion to production.

  • Monitor and maintain key server processes for status, performance and resource usage.

  • Custom scripting, including scripts to interface with other systems.

  • High availability and disaster recovery implementation, monitoring and testing.

  • Configuration of server operating system processes to client standards.

  • Firewall maintenance to prevent unwanted network intrusions.

  • Both Microsoft Windows and UNIX/Linux operating systems supported.

System

Administration

  • Create and configure database instances.

  • Database administration and tuning.

  • Monitor database data-spaces and alert when threshold value is reached.

  • Investigate and remove database and application locks.

  • Informix, Oracle and MS SQL databases supported.

Database

Administration

Installations & Upgrades

  • Operating system and database patches and upgrades

  • Data migrations and refresh for upgrades (limits apply).

  • ODBC configuration

About Stratus Services

 
 
 
 
 

Stratus Managed Services offers levels of ERP software subscription bundled

as MaaS, SaaS, IaaS, PaaS, and DRaaS cloud service options.  These services are delivered with flexibility to allow our clients to select the resources they need while customizing where necessary to get the best fit.  Our technical team performs these and other duties in

fulfillment of our cloud service offerings: